FAQ

Ordering process

How can I order from the Special Olympics Shop?

You can order from the Special Olympics Shop by first selecting your desired item and entering your size. Then click on "Buy now". A window will open where you can enter your e-mail address and delivery address. Click on "Continue to shipping" and then continue to the payment page. Select your preferred payment method and complete the purchase.

What payment options are available at the Special Olympics Shop?

In the Special Olympics Shop you can pay by Paypal, credit card and bank transfer. Choose your preferred payment method when purchasing your product.

Do I receive an order confirmation?

Yes, we will send an order confirmation to the e-mail address you provided at the checkout.
Just check your inbox after your purchase from the Special Olympics Shop.

Is there a minimum order value?

No, there is no minimum order value at the Special Olympics Shop.

How long does the delivery take?

The delivery time for your product from the Special Olympics Shop is usually 2-5 days.

What are the shipping costs for my order?

The shipping costs within Germany are from 4.9 euros upwards.
European Union from 13.90 euros.
Worldwide from 19.9 euros.
The exact shipping costs are calculated according to weight and displayed at checkout.

Where can I find my invoice?

Your invoice will be included with your parcel.

Can I cancel my order?

Yes, you can cancel your order within 6 hours of placing it. Contact us by e-mail at info@specialolympics.shop

My order has not yet arrived. What can I do?

Enter your tracking number at DHL under DHL shipment tracking - track the status of your parcels | DHL. Check the map to see where your parcel is located. If you have any further questions, please contact us at info@specialolympics.shop

Returns

Can I return the goods I ordered?

Yes, you can order a return slip from shipping@specialolympics.shop. Once you have received it, you can simply repack the product unused and clean, attach the return slip to the package and send it to our logistics center.

Address:
Special Olympics Shop
c/o THE INTERNET SHOP
Sternstraße 68
20357 Hamburg

How long can I return items I have ordered?

You have 14 days to return the ordered item to us. You can find more information on this in our General Terms and Conditions (GTC)

What do I need to consider when returning goods?

Make sure to send the item in its original packaging and enclose the delivery bill so that we can assign your order. Remember to return the goods within 14 days (you can request a return slip at shipping@specialolympics.shop ). The period begins on the day you receive the goods. You can find more information on this in our General Terms and Conditions (GTC)

How long does the refund take?

Refunds will be made immediately if the product is returned clean and in perfect condition.

How do I get my money back?

You will get your money back in the same way you paid. If you paid via Paypal, you will also get your money back to your Paypal account. The same applies to payment by credit card and bank transfer.

Are there any costs for returns?

No, you can request a return label from us via shipping@specialolympics.shop.

How can I contact the Special Olympics Shop?

You can contact us via the e-mail address info@specialolympics.shop.

Vouchers and discounts

How can I redeem my voucher?

There is a discount code/voucher field when checking out. Please enter your voucher code in this field and the amount will be automatically deducted from the total amount.

Can I redeem more than one voucher?

You can redeem one voucher for each order.

Newsletter

How can I subscribe to the newsletter?

You can subscribe to the Special Olympics newsletter by clicking on the following link: Newsletter. To comply with legal requirements, we ask you to confirm your e-mail address. You will receive a message from us with a link. Please click on it to confirm your email address.

Sustainability

How important is the topic of sustainability for the Special Olympics Store?

The topic of sustainability is very important to us.
We try to buy and produce as much as possible sustainably for the Special Olympics Germany store.

How is sustainability defined?

For us, sustainability means, among other things, fairly produced products of high quality. Here you can read how else we have defined sustainability: About - Special Olympics Shop

Where do the revenues from the sold products go?

The profits will go directly to Special Olympics Deutschland e.V. The profits will be used to support both the Special Olympics athletes and the organization itself.

Bulk orders

How can I order large quantities of products for my club, school/kindergarten or national association?

Take a look at this page bulk orders - Special Olympics Shop or send us an e-mail to info@specialolympics.shop

Can customised products be ordered in larger quantities for my club, school/kindergarten or national association?

Simply click on the following link bulk orders - Special Olympics Shop or send us an e-mail to info@specialolympics.shop