Order process

How can I order from the Special Olympics Shop?

You can order in the Special Olympics Shop by first selecting your desired item and entering your suitable size. Then click on ‘Buy now’. A window will open where you enter your e-mail address and the delivery address. Click on ‘Continue to shipping’ and then proceed to payment. Select your preferred payment method and finalise the purchase.

What payment options are available in the Special Olympics Shop?

In the Special Olympics Shop you can pay by Paypal, credit card and bank transfer. Choose your preferred payment method when purchasing your product.

Will I receive an order confirmation?

Yes, we will send an order confirmation to the e-mail address you provided when you made your purchase. Just check your inbox after your purchase in the Special Olympics Shop.

Is there a minimum order value?

No, there is no minimum order value in the Special Olympics Shop.

How long is the delivery time?

The delivery time for a product from the Special Olympics Shop is usually 2-5 days.

What are the shipping costs for my order?

The shipping costs within Germany are from 4,9 Euro.
European Union from 13,90 Euro.
Worldwide from 19,9 Euro.

The exact shipping costs are calculated by weight and displayed at checkout.

Where can I find my invoice?

Your invoice will be included with your parcel.

Can I cancel my order?

Yes, you can cancel your order within 6 hours of placing it. Contact us by e-mail at info@specialolympics.shop

My order has not yet arrived. What can I do?

Enter your tracking number at DHL under DHL shipment tracking - track the status of your parcels | DHL. Check the map to see where your parcel is located. If you have any further questions, please contact us at info@specialolympics.shop


Can I return the goods I ordered?

Yes, you can order a return label at shipping@specialolympics.shop.
Once you have received it, you can simply repack the product unused and clean, stick the return slip on the parcel and send it to our logistics centre address:

Special Olympics Shop
Sternstraße 68
20357 Hamburg

How long can I return ordered items?

You have 14 days to return the ordered item to us. You can find more information on this in our General Terms and Conditions (GTC)

What do I need to bear in mind when returning goods?

Make sure to send the item in its original packaging and enclose the delivery note so that we can allocate your order. Remember to return the goods within 14 days (you can request a return label at shipping@specialolympics.shop). The period begins on the day you receive the goods. You can find more information on this in our General Terms and Conditions (GTC)

How long does the refund take?

Refunds will be made immediately if the product has been returned clean and in perfect condition.

How do I get my money back?

You will get your money back in the same way you paid. If you paid by PayPal, you will also get your money back to your PayPal account. The same applies to payment by credit card and bank transfer.

Are there any costs for the return?

No, you can request a return label from us at shipping@specialolympics.shop.

How can I contact the Special Olympics Shop?

You can contact us at the e-mail address info@specialolympics.shop.

Vouchers and discounts

How can I redeem my voucher?

There is a discount code/voucher field when checking out. Please enter your voucher code in this field and the amount will be automatically deducted from the total amount.

Can I redeem more than one voucher?

You can redeem one voucher for each order.


How can I subscribe to the newsletter?

You can subscribe to the Special Olympics newsletter by clicking on the following link: Newsletter. To fulfil the legal requirements, we ask you to confirm your e-mail address. You will receive a message from us with a link. Please click on it to confirm your email address.


How important is the topic of sustainability at the Special Olympics Store?

The topic of sustainability is very important to us. We try to buy and produce as much as possible sustainably in the Special Olympics Germany shop.

What is the definition of sustainability?

For us, sustainability means, among other things, fairly produced products of high quality. Here you can read how else we have defined sustainability: About - Special Olympics Shop

Where do the profits from the products go?

The proceeds will go directly to Special Olympics Deutschland e.V. The profits will be used to support both the Special Olympics athletes and the organisation itself.

Bulk orders

How can I order large quantities of products for my club, school/kindergarten or national association?

Take a look at this page bulk orders - Special Olympics Shop or send us an e-mail to info@specialolympics.shop

Can customised products be ordered in larger quantities for my club, school/kindergarten or national association?

Simply click on the following link bulk orders - Special Olympics Shop or send us an e-mail to info@specialolympics.shop