FAQ

Order process

How can I order from the Special Olympics Shop?

You can order from the Special Olympics Shop by first selecting the item you want and then the right size. Next, click “Buy now”. A window will appear, where you can enter your email address and shipping address. Click “Continue to shipping” and then “Continue to payment”. Select your preferred payment method and complete your purchase.

What payment options are available in the Special Olympics Shop?

In the Special Olympics Shop, you can pay via PayPal, credit card or bank transfer. Select your preferred payment method when purchasing the product you wish to buy.

Will I receive an order confirmation?

Yes. We’ll send an order confirmation to the email address you provided during your purchase. Simply check your inbox after you make your purchase in the Special Olympics Shop.

Is there a minimum order value?

No, there is no minimum order value in the Special Olympics Shop.

How long is the delivery time?

Goods purchased in the Special Olympics Shop are usually delivered within two to five days.

What are the shipping costs for my order?

Shipping is EUR 5 within Germany.

Shipping is EUR 3 for small orders (Warenpost) within Germany.

Europe EUR 15.

Worldwide EUR 30.

Where can I find my invoice?

You’ll find your invoice in your parcel.

Can I cancel my order?

Yes, you can cancel your order within six hours of ordering. To do so, please email info@specialolympics.shop

My order has not yet arrived. What can I do?

Please enter your DHL tracking number in DHL Shipment Tracking track the status of your shipments | DHL. Look on the map to see where your parcel is. If you have any further questions, please contact us at info@specialolympics.shop

Returns

Can I return the goods I ordered?

Yes. Request a return note by emailing shipping@specialolympics.shop. Once you receive this, you can simply repack the product in unused and clean condition, attach the return note to the parcel and send it to our logistics centre.

Address:

Special Olympics Shop
c/o THE INTERNET SHOP
Sternstraße 68
20357 Hamburg

How long do I have to return the items I ordered?

You have 14 days to return the items you ordered. You’ll find further information on this in our General Terms and Conditions.

What should be borne in mind when returning items?

If possible, you should return the items in their original packaging. Remember to return them within 14 days (you can request a return note by emailing shipping@specialolympics.shop). This period begins on the day you receive the goods. You’ll find further information on this in our General Terms and Conditions.

How long will I have to wait for my refund?

You will be refunded immediately if the product has been returned in flawless and clean condition.

How do I get my money back?

Your money will be returned using the same method by which you paid. If you paid via PayPal, your money will be refunded to your PayPal account. The same applies to payment via credit card and bank transfer.

Will it cost me anything to return items?

No, you can request a return note by emailing shipping@specialolympics.shop.

How can I contact the Special Olympics Shop?

We can be contacted by emailing info@specialolympics.shop

Vouchers and discounts

How can I redeem my voucher?

You’ll find a Discount code/voucher field at the payment stage during checkout. Please enter your voucher code in this field and the amount will be automatically deducted from the total.

Can I redeem more than one voucher?

You can redeem only one voucher per order.

Newsletter

How can I subscribe to the newsletter?

You can sign up to receive the Special Olympics newsletter by clicking the following link: Newsletter subscription link. To comply with legal requirements, we’ll ask you to confirm your email address. You’ll receive a message from us with a link for this. Please click this to confirm your email address.

Sustainability

How important is sustainability in the Special Olympics store?

Sustainability is very important to us. That’s why there is a Green Games committee for organising the World Games. In the Special Olympics Shop, we also try to ensure that we purchase and produce as many items as possible in a sustainable manner.

How is sustainability defined?

We consider sustainability to mean, among other things, products of high quality produced in fair conditions. You can read here how else we define sustainability: About – Special Olympics Shop

Where do the proceeds of the products sold go?

The proceeds go directly to Special Olympics World Games Berlin 2023 Organizing Committee gemeinnützige GmbH. The proceeds will support both the athletes of the Special Olympics World Games and the organization itself.

Volume orders

How can I order products in large volumes for my club / organisation / delegation?

Check out this page for Volume orders – Volume Orders - Special Olympics or email us at info@specialolympics.shop

Can I order customised products in large volumes for my club/organisation/delegation?

Simply click the following link Volume Orders - Special Olympics or email us at info@specialolympics.shop

Tickets

Can I also order tickets for the Special Olympics World Games Berlin 2023 via this shop?

Tickets are only available through the ticket webshop. You can book tickets here: www.berlin2023.org/en/tickets